Operations Manager

• Candidates must have a legal right to work in Thailand or a minimum 4 years of experience working as a manager and living in Thailand.
• Please apply in English or your application will not be considered.
• At least one (1) face-to-face interview in Bangkok, Thailand will be required.

Are you a dynamic leader with a proven ability to motivate and guide a high-performing team of Campaign Specialists? Are you passionate about driving the seamless execution of digital cross-channel marketing strategies for our global clients? If you thrive in a fast-paced, international working environment and are seeking an exciting management position, we invite you to consider the role of Marketing Operations Manager at our Bangkok office!

What will your day look like?

As our new Marketing Operations Manager, you will be responsible for the smooth running of our daily operations and implementation of client campaigns, ensuring the continuous development of staff and operation services. More specifically, your tasks include:

• Overseeing the team's daily operation and workload distribution
• Ensuring compliance with Service Level Agreements such as quality assurance and time-to-market activity
• Recruitment and people management and development
• Supporting initiatives by the Country Lead and Global Directors
• Reporting on progress and development for internal and external stakeholders
• Risk management and mitigation

Since we operate in a global environment with global clients covering multiple time zones, we expect you to be flexible with a can-do attitude.

Who are you going to work with?

Our Bangkok office is currently made up of 45 employees and growing! You will be managing a very competent team of approximately 5-12 employees and operate as the link between our various in-house departments.

We work closely together with our colleagues in Copenhagen (HQ) as well as our other 3 office locations in Toronto, Lisbon and San Jose (Costa Rica). You will play a crucial part in growing our Bangkok office, work closely with your operations team, and report directly to the Country Lead. We are proud of our multicultural environment and dynamic atmosphere where we not only work together – we are great at having fun as well.

What do you bring to the table?

As a person, you are curious, proactive, and energetic, enabling you to lead and motivate others. You are great at spotting new opportunities, and you act fast while being able to constantly balance between taking charge and making room for others.

Further, we expect that you have:

• Experience in and a solid understanding of omnichannel marketing
• Solid experience with CRM, digital production, marketing personalization and automation, commercialization of services, or process optimization
• Demonstrated experience with people and performance management as well as talent profiling and recruitment (6 - 8 years) 
• Proven ability to establish and maintain strong personnel and stakeholder relationships (6-8 years) 
• Extensive background in project management
• Client management experience as a plus
• Highly collaborative, driven by a strong sense of inclusion and diversity
• Excellent communication skills, and highly proficient in the English language

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.